Shipping Policy

At Eleanor London, we are committed to providing all our customers with a fast and reliable delivery service. This shipping policy outlines delivery times, costs, and procedures to ensure the best possible shopping experience.

Delivery Times

Eleanor London works hard to dispatch all orders within 24 to 48 hours of purchase confirmation. Once your order has been shipped, it will normally be delivered within 3–10 business days within the UK. Delivery times may vary depending on factors such as:

• Weather conditions

• Peak demand periods (e.g., holidays)

• Customs clearance procedures (for international orders)

Free Shipping

We offer free shipping on all orders. No matter the order size or your location within the UK, you will not pay any shipping fees. This is part of our commitment to making your shopping experience as simple and attractive as possible.

Shipping Method

All orders from Eleanor London are shipped via Royal Mail directly from our supplier or fulfilment centre. This approach helps us minimise handling times and ensures that you receive your products as quickly as possible. It also allows us to perform strict quality control on every product shipped.

Order Processing

• Once you have placed an order, you will receive a confirmation email with all the details of your purchase.

• Orders are processed and shipped within 24–48 hours.

• Once your order has been shipped, you will receive an email with a tracking number so you can easily follow your package.

Order Tracking

Eleanor London provides tracking information for all orders. The tracking number you receive via email will allow you to follow your order status via Royal Mail’s tracking system. This way, you know exactly where your package is and when it is expected to be delivered.

Questions and Support

If you have any questions about your order or our shipping policy, our customer service team is here to help! You can contact us via:

📧 Email: contact@eleanor-london.co.uk

We aim to respond to all enquiries promptly and professionally.

Limitations and Exceptions

While we do our best to meet the estimated delivery times, unforeseen circumstances may cause delays. These can include:

• Customs clearance

• Severe weather conditions

• Force majeure events

Eleanor London is not responsible for such delays but appreciates your understanding and patience in these situations.

Conclusion

Eleanor London is dedicated to providing an exceptional online shopping experience, including fast and reliable delivery. By following our shipping policy, we ensure that every customer receives their products as quickly as possible. If you have any questions or need further information, you are always welcome to contact us at contact@eleanor-london.co.uk.