Privacy Policy

Eleanor London values the protection of our customers’ personal information. This privacy policy explains how personal information is collected, used, and protected. By using our services, you agree to the practices described in this policy.

Collection of Personal Information

Eleanor London collects different types of personal information to provide you with the best possible shopping experience. This information may include:

• First and last name

• Delivery and billing address

• Email address

• Telephone number

• Payment information

Use of Personal Information

The collected personal information is used for the following purposes:

• Processing and delivering orders

• Handling payments and preventing fraud

• Communicating with customers about their orders and our product range

• Improving our customer service and responding to enquiries

• Sending information about new products, promotions, and events (with the customer’s consent)

Sharing of Personal Information

Eleanor London does not sell, rent, or share personal information with third parties, except in the following cases:

• With external service providers who process payments and ship orders

• If required by law or necessary to comply with legal processes

• To protect the rights, property, or safety of Eleanor London, our customers, or the public

Protection of Personal Information

Eleanor London implements appropriate security measures to protect personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Using encryption technologies for payment transactions

• Restricting access to personal information to employees and partners who need the information to provide our services

Retention of Personal Information

Eleanor London retains personal information for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements.

Customer Rights

Under applicable law, customers have certain rights regarding their personal information, including:

• Right of access: Customers may request a copy of the personal information Eleanor London holds about them.

• Right to rectification: Customers may request the correction of inaccurate or incomplete personal information.

• Right to erasure: Customers may request the deletion of their personal information, subject to legal retention requirements.

• Right to withdraw consent: Customers may withdraw their consent to the processing of their personal information at any time.

Cookies and Similar Technologies

Eleanor London uses cookies and similar technologies to improve the user experience on our website. Cookies help remember customer preferences and track website usage. Customers can adjust their browser settings to refuse cookies, but this may affect the functionality of the website.

Changes to the Privacy Policy

Eleanor London may update this privacy policy from time to time. Any changes will be published on this page with an updated date. Customers are encouraged to visit this page regularly to stay informed of any updates.

Contact Information

For questions regarding this privacy policy or to exercise your rights regarding personal information, please contact Eleanor London at:

Email: contact@eleanor-london.co.uk

Eleanor London is committed to protecting our customers’ privacy and handling personal information responsibly and securely.