Refund policy

At Eleanor London, we strive to provide all our customers with excellent service and an enjoyable shopping experience. Our return and refund policy has been carefully designed to ensure maximum satisfaction under certain conditions. Please read the following guidelines on returns and refunds carefully.

100% Return Guarantee on New Products

We offer a full return guarantee on all new products, excluding promotional items. Sale items are not covered by this guarantee.

No Refunds for Sale Items

Items purchased on sale are non-refundable. These purchases are final and cannot be returned or exchanged, even if the size is incorrect.

Return Shipping Costs

Customers are responsible for all shipping costs when returning items. Eleanor London does not refund return shipping costs and is not responsible for any expenses incurred during the return process. Please refer to our general terms and conditions for more details.

Return Request Deadline

Returns must be requested within 30 days of receiving the item. After this period, returns will no longer be accepted. Please ensure you meet this deadline to be eligible for a return.

Exchange of Sale Items

Sale items cannot be exchanged, even if the size is incorrect. Please ensure you select the correct size before making a purchase.

100% Guarantee on Defective Items

We offer a full guarantee on all defective items. If a product has a manufacturing defect, it can be returned for either a full refund or an exchange, depending on your preference.

Return Process

To start a return, please email us at contact@eleanor-london.co.uk. Once your return is approved, you will receive detailed instructions on how to complete the return process.

Return Form Requirement

Returns without a completed return form cannot be processed. Please ensure you include this form with your return to guarantee correct handling of your request.

Conclusion

Eleanor London is committed to ensuring our customers’ satisfaction. By following our return and refund policy, we can ensure all returns are handled efficiently and fairly. If you have any questions or comments, please feel free to contact our customer service via contact@eleanor-london.co.uk.